Tell ClearMax Labs about the New York restaurant you are opening, moving or refitting. A floor plan and an opening date are enough to start; the reply comes by phone or email with the questions the scope depends on, and nothing is booked or charged from this page.
Last updated: November 2026
Send the project details
Restaurant and project details only. Planning cable runs, doors and cameras never needs a guest's name, a card number or anything from the POS itself.
Calls to this number may be recorded or answered by an automated assistant. Please do not share customer or payment card information by phone.
What makes the first reply useful
None of these is required. Each one removes a round of questions.
- The floor plan or the designer's layout, with the host stand, the bar, each register, the pass, the kitchen stations, the back office and any patio marked.
- The seat count, or the occupant load if the architect has worked it out, since it changes which exit doors may carry a reader.
- The device list from your POS company: how many terminals, handhelds, receipt and kitchen printers, card readers and kitchen screens it plans to bring.
- The opening date, the date of the POS vendor's appointment, and the general contractor's rough-in and close-up dates if they exist.
- Which doors you want controlled, where you want cameras, and how many menu boards are planned, or a note asking for a recommendation.
- Who handles the internet order, and whether a line is already live in the space.
- The landlord's or managing agent's contact and any rules they have sent for contractors.
A short message about a place that opens next spring is a fine start. If the date is tight, put it in the first line.
The two dates the plan is built around
Most restaurant schedules hinge on the vendor's install appointment, and that appointment depends on the space being finished. Toast's site readiness guide, for example, says Toast will not install if the location is in active construction. So the cable, the closet and the access points are planned backward from that day, with time left to test every run before the vendor arrives.
The second date is the city's. The NYC Department of Buildings says an electrical permit is required for most electrical work in a business. Its electrical permit page says ED16A filings are submitted in DOB NOW: Build. New circuits for the closet, the menu boards or the kitchen screens fall on that side, so the filing is placed on the schedule at the start rather than discovered in the last week.
Taking over a space someone else built
Many New York openings move into a room that was a restaurant last year. The old cable may be fine, may be cut behind a new wall, or may end at a closet nobody can open. Say so in the message. Each existing run is traced and tested before it is counted on, and abandoned cable, old readers and a dead recorder are listed so you can decide what stays.
Refits in a restaurant that stays open
Not every project is a new opening. A dining room that is adding a patio, moving the bar, or replacing a closet that has grown into a tangle can keep serving while the work happens. Mention your service hours and your quietest days in the message. Pulling cable, mounting access points and swapping the switch are booked for the hours the doors are closed, one area at a time, and the registers are tested before the next service starts. If a landlord limits when contractors may work, include that too, because it shapes the schedule as much as your own hours do.
Groups with more than one location
An operator with a second or third room should start with whichever site opens next. Each location is scoped and quoted on its own, but the drawings, labels and closet layout follow one pattern, so a manager who knows one closet can find the same port in the next.
If something is down right now
This form is for planning. A restaurant that is not a ClearMax client and has a register that will not take cards tonight should call its POS company's support line or its current IT provider first. Once service is back, if the fix turns out to need new cable, a new switch or a rebuilt closet, send what they found and it can be planned properly.
After the form
- A reply by phone or email on the next business day, with the questions the price depends on.
- A written scope and price built from the details you sent. Nothing is scheduled until you approve it.
- If the job proves larger than described, you hear about it and see the revised bid before any extra work is done.
The privacy page explains how the form's details are kept. The about page describes what this site covers, and the home page lists the trades in a restaurant buildout.